Display Issue with Library Catalog Advanced Search

Tim Grasso

Dear Hubbard Library Patrons,

There is currently a known error in the display of selected databases within the advanced search feature of the library catalog.

Please be aware that the vendor who manages our library catalog (OCLC) is aware of the issue and working on a resolution.

In the meantime, students and faculty are still able to conduct searches from the advanced search page and select their desired databases from the righthand database menu (instructions here). The error does not affect search functionality, but rather the correct database selections do not display properly after clicking “save changes.”

To repeat, the advanced search page will still search your selected databases, and you can (correctly) view which databases are selected by expanding the “All Databases” menu and viewing which boxes are selected. The “Searching Databases” section and (accompanying number) will likely be inaccurate until OCLC provides further updates.

Similarly, the “Reset” button continues to function as normal by restoring the default database selections, but you will need to expand one of the lower menus to see the selections accurately.

Please feel free to email us at lib-systems@fuller.edu if you have any additional questions or would like assistance in using Advanced Search.

Electronic Resource Help Desk Hours

Tim Grasso

This fall quarter, dedicated electronic resource help will be available at the Hubbard Library front desk and online during the following hours:

Tuesday 1:00 pm – 4:00 pm

Wednesday 1:00 pm – 3:00 pm

(All times are pacific standard time.)

To request help online, please email lib-systems@fuller.edu, or “Chat Now” through the Ask a librarian & FAQ tab on the Fuller Library home page.

Live chat will be available during posted hours, but you are welcome to email lib-systems@fuller.edu at any time for help troubleshooting or accessing all of our electronic databases, eJournals, eBooks, Wepa accounts, or web resources.

eResource help is also available by appointment through the library reservation system. Appointments are available in person and via phone or video conference, Monday through Thursday, 10am to 12pm and 1pm to 4pm.

Blessings on your studies this fall season!

Please Read: Upcoming Change to Library Hours

Tim Grasso

Please be aware that the Hubbard Library will have new regular operating hours starting Monday, June 17th, 2019.

The new operating hours will be:

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9 AM — 9 PM

9 AM — 6 PM

9 AM — 6 PM

9 AM — 9 PM

1 PM — 4 PM

12 PM — 4 PM

Closed

If you have any questions about the change in library hours, please email lib-info@fuller.edu.

Thank you!

 

Library Catalog (WorldCat) and Databases Down (OCLC server error)

Tim Grasso

Attention:

Starting around noon today, the library catalog (WorldCat) and databases became inaccessible due to an error with our library vendor’s servers (OCLC). Our circulation software has also been affected so that books cannot currently be renewed online. We are still able to check books in and out at the front circulation desk, but we will not be able to provide account updates about fees. We are aware of these problems and have contacted OCLC about the access issues.

We sincerely apologize for the inconvenience and trust that access will be returned within a few hours. We will issue an update when normal operation of our systems has been restored.

Thank you for your understanding and patience!

Ministry Matters Database (The New Interpreter’s Bible) Linking Errors

Tim Grasso

If you are experiencing issues using links to materials on the Ministry Matters database (such as The New Interpreter’s Bible, or Abingdon Biblical Commentaries), you are not alone!

We are currently experiencing a problem with the way OCLC is configuring the proxy link for this database and we are working with them to resolve this issue.

While this issue is being fixed, you can still access the New Interpreter’s Bible, and all of the other resources on the Ministry Matters database, through the database page on the Fuller library website at library.fuller.edu. Once on the Fuller website main page, follow the steps below:

  1. Click the Databases button.
  2. If desired, sort databases by topic, such as theology and religion.
  3. Scroll down to the Ministry Matters icon (the list is alphabetical). Click on it.
  4. Proceed to login, using your Fuller ID for remote access if prompted.
Students on Fuller’s campus can also try accessing the database through this direct link .
If you are specifically looking for the New Interpreter’s Bible or Abingdon commentaries, they are both located under the Biblical Commentaries tab as seen below:
If you are still having problems accessing Ministry Matters (or any other eresource) do not hesitate to contact the library at lib-systems@fuller.edu.
We thank you all for your patience as this issue is being resolved!

Electronic Resources Help Desk Hours

Tim Grasso

This week, dedicated electronic resources help will be available at the Hubbard
library front desk and online during the following hours:

Monday 12:30 pm – 3:30 pm

Wednesday 12:30 pm – 3:30 pm

Thursday 10:00 pm – 12:00 pm and 1:00 pm to 3:00 pm
(All times are pacific standard time.)

To request help online, please email lib-systems@fuller.edu, or click the
“Ask a librarian” tab on the Fuller library home page for live chat assistance.

Live chat will be available during posted hours, but you are welcome to email
lib-systems@fuller.edu at any time for help troubleshooting or accessing all of our
electronic databases, e-journals, e-books, or web resources.

Greetings from Electronic Resources Generalist

Tim Grasso

Hello Fuller community!

My name is Timothy Grasso and I will now be serving in the David Allan Hubbard Library as our new Electronic Resources Generalist. I will have the pleasure of working with the Electronic Resources Librarian, Daniell Whittington, in maintaining library website functionality and content, facilitating student and faculty access to e-resources, and contributing to e-resource collection development.

Next week, I will be announcing dedicated e-resource help desk hours!  This will provide me with more opportunity to help, both in-person and online, with any e-resource access or functionality questions you may have.

I am excited about this new position, and I look forward to working with you to improve your Fuller library experience soon!