My Account Login Troubleshooting

The library has a new website and with that update we’ve also linked your Fuller ID web login to your library account for managing book checkout and holds (formerly accessed through your L# and it’s associated password.  So now you have one fewer login to remember.

The Problem

A few student, staff and faculty users are reporting that they are seeing a login error when attempting to sign into their library account.  They are seeing the following error.

“Oops! We’re Sorry. The login system failed with error:…”
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Linking up all these web services involves passing information back and forth between multiple databases. In this case, the information that is often the culprit is the current address Fuller has on file for you is either out of date, or simply needs to be edited and re-saved to trigger the system to see the change.
[ Update: 2-17-16] – If you are a non-degreed alumni (e.g. you completed classes but not a degree), unfortunately you do not have lifetime access to the library resources.  This fix will not work for you.  You can however access the Alumni Directory.

The Solution

The solution is to go into the “My Info” area on and edit the current address even if it is already correct, then re-save it.
1. Users can edit their info by going to   This path will work for staff and faculty as well.
2. click “My Info”
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3. click “Update Address(es) and Phone(s)”
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4. Click “Current” to edit your address.  Again, even if it is already correct.Screen Shot 2016-01-13 at 2.40.08 PM
5. Edit the address.  If your address is incorrect, update it.  If it’s correct, delete a line.  Click submit then edit it again to put the correct address back.  This will trigger the sync with the library system.
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6. Final Step: Wait 24 hours and try your login again.
The sync between “My Info” and the library runs overnight.

Still Need Help?

After you’ve completed these steps, if you still are unable to access your library account, please contact Tech Support:

Library Subscribes to Luthers Werke

Following our trial subscription in May, Fuller Libraries have added The Weimar Edition of Luthers Werke to our collection of electronic resources.


The online version of The Weimar Edition of Luthers Werke is a complete collection of Luther’s writings. It is one of the largest editions of any individual author ever to have been created. This monumental work, of which the first volume was published in 1883, consists over 117 quarto volumes and is now published in full. Luthers Werke provides an indispensable historical-critical tool for theologians, historians, linguists and literary critics carrying out research into Luther’s life and work.

Martin Luther (1483-1546) is one of the central figures in the development of European cultural and intellectual history. This is as a result of not only his theological influence but also his contribution to the development of New High German.

The Weimar Edition of Luthers Werke is published in electronic form by ProQuest with the co-operation and support of the publishers Hermann Böhlaus Nachfolger Weimar GmbH & Co.

Issue With Remote Access to Library Databases

systemupgrade**UPDATE: EZProxy is back up but running a little slow. Users are now able to access our electronic resources remotely. The IT Team will work on improving the speed. Thank you for your patience.**
Fuller Libraries are currently experiencing an issue with our EZProxy service.  Users are currently not able to access electronic resources such as databases and eBooks from a remote location.
The IT team is working on resolving the issue as soon as possible.  We will post updates here and let you know when it is resolved.

Construction: Temporary Closing of David Allan Hubbard Library

david-allan-hubbard-library-east-view2The David Allan Hubbard Library will be closed Friday, June 26, and Saturday, June 27, in preparation for the construction of the new Faculty Commons. Some library resources on the third floor will be relocated to clear the area for the commons, which will serve as a consolidated resource for Fuller faculty and doctoral students with teaching responsibilities. In order to support the Faculty Commons and further the seminary’s commitment to integrate information technology and academic resources, the third floor will also become the new home of the Distributed Learning team.

As a result of this closure and subsequent construction, the computer lab currently on the third floor will be closed; however, computers will remain available for use on the first floor. We will also install several new computers over the course of the summer.

We apologize for any inconvenience this may cause. Meanwhile, we are excited to expand our resources and services to the Fuller community.