UPDATE: Authentication issues resolved

Earlier this month, we reported on an issue with Fuller Library users unable to access our electronic resources remotely. The issue has been resolved.

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All of our current students, staff, and faculty should be able to log in with their new Fuller ID. If you have not reset your password, you should be directed to do so at: reset2015.fuller.edu.

Recent error messages experienced by our Moodle users when trying to access a permalink from our databases are now fixed as well.

For our alumni, access to electronic resources still remains separate and is not yet integrated with the new Fuller ID. Please visit the library’s alumni pages at infoguides.fuller.edu/libraryalumni and follow the instructions on the main page for remote access to selected databases.

We invite all Fuller Library users who experience any issues to please complete the support form at: http://infoguides.fuller.edu/survey.php?survey_id=4787

Thank you!

Issue With Remote Access to Library eResources

systemupgradeFuller is currently experiencing an issue with authenticating some users trying to access library electronic resources from a remote location using the new Fuller ID.
The IT team is working on resolving the issue as soon as possible.
Meanwhile, if you have changed your Fuller ID password but cannot log into the library system (library databases, eBooks), please e-mail us at lib-info@fuller.edu. We will respond within the hour and provide you with temporary credentials until access is restored.
We apologize for the inconvenience.

EBSCO eBooks alert! **UPDATE**


systemupgrade**UPDATE**
EBSCO’s eBooks download issues have been resolved. If you do continue to experience problems with eBooks, or if you have any questions, you may e-mail us at lib-info@fuller.edu. Thank you!

EBSCO, one of our major eBook providers, is currently experiencing server issues causing the download functionality of all their eBook collections to fail.

While eBooks can still be accessible and read online, the process of downloading offline using Adobe Digital Editions breaks down.

EBSCO’s technical support team is working to resolve the situation asap, and we will provide regular updates. Thank you so much for your patience!