My Account Login Troubleshooting

The library has a new website and with that update we’ve also linked your Fuller ID web login to your library account for managing book checkout and holds (formerly accessed through your L# and it’s associated password.  So now you have one fewer login to remember.

The Problem

A few student, staff and faculty users are reporting that they are seeing a login error when attempting to sign into their library account.  They are seeing the following error.

“Oops! We’re Sorry. The login system failed with error:…”
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Linking up all these web services involves passing information back and forth between multiple databases. In this case, the information that is often the culprit is the current address Fuller has on file for you is either out of date, or simply needs to be edited and re-saved to trigger the system to see the change.
[ Update: 2-17-16] – If you are a non-degreed alumni (e.g. you completed classes but not a degree), unfortunately you do not have lifetime access to the library resources.  This fix will not work for you.  You can however access the Alumni Directory.

The Solution

The solution is to go into the “My Info” area on and edit the current address even if it is already correct, then re-save it.
1. Users can edit their info by going to   This path will work for staff and faculty as well.
2. click “My Info”
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3. click “Update Address(es) and Phone(s)”
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4. Click “Current” to edit your address.  Again, even if it is already correct.Screen Shot 2016-01-13 at 2.40.08 PM
5. Edit the address.  If your address is incorrect, update it.  If it’s correct, delete a line.  Click submit then edit it again to put the correct address back.  This will trigger the sync with the library system.
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6. Final Step: Wait 24 hours and try your login again.
The sync between “My Info” and the library runs overnight.

Still Need Help?

After you’ve completed these steps, if you still are unable to access your library account, please contact Tech Support:

Information Access Services

What is the Information Access Services department and where is it located?

IAS is the public-facing department responsible for interacting with patrons, maintaining the publicly accessible collections, and retrieving requested material from the closed stacks. We are located on the first floor of the David Allan Hubbard Library, just inside the main entrance. You may also find us in the stacks shelving books or walking around, straightening up. Feel free to ask us for help around the building if you are having trouble locating a book or need help navigating the library.


What services are offered by the IAS department?

At the IAS desk, we assist patrons with borrowing, renewing, and returning books. The IAS desk is also where you can check out Reserve books, request books from Storage or Special Collections, and get basic research help and (very) basic tech support. For in-depth research help, we refer users to our Reference Department.

The IAS team can teach you how to search the library catalog, help you book a group study room, and set up your library computer and printing account. We will do our best to answer any question you have, and if we can’t directly help, we can guide you to the right person or department.

Who is on the IAS staff?

The IAS staff consists of a combination of current Fuller students and alumni representing all three schools (SOT, SOP, and SIS), as well as degreed and career library professionals. Our diverse backgrounds and varied experiences make us a well-rounded team able to assist users with their myriad library needs.


How can users get help from an IAS staff member?

You may contact us in person at the IAS desk (our regular hours are Monday through Saturday, 9:00 a.m. to 11:00 p.m.), by e-mail (, or by phone (626.584.5618).

What do you want people to know about the IAS Department that most people don’t know?

When asked why they work at the library, the single most common response from the IAS team members is, “I enjoy helping people.” We are here to assist you, so please feel free to stop by the desk, and good luck with your studies!


Publication Agreements for Academics: Advice from Copyright Expert Kenneth Crews

If I write something and publish it, do I still have the right to use it in my classes and academic work?

I regularly hear this question in my work advising faculty on copyright here at Fuller.  The answer, of course, is that it depends.

Any author or creator of original work immediately owns the copyright to that work.  Whether they keep it or not after the work is published depends precisely upon what agreements and or contacts they enter into with the publisher.

Kenneth Crews Portrait
Kenneth Crews

Intellectual Property Law expert and founding director of the Copyright Advisory Office at Columbia University, Kenneth Crews, has some advice for academics as they consider publishing their work:

Step 1: Anticipate Your Needs and Review Your Agreement

Review your agreement carefully and ascertain whether it meets your desires and needs.  Does it allow you to use your own work as you might plan or expect in the future? One of the most important provisions affecting your rights is the copyright license or transfer:

  • A license is a grant of rights from you to the publisher, and you retain all other rights including the copyright itself. This option is usually most beneficial for the author. It allows the author to retain maximum control over the work, while still permitting the publisher to meet its needs.  A grant of an “exclusive” license, however, means that you cannot also exercise any of the rights granted to the publisher. Watch the details.
  • A transfer or assignment of the copyright to the publisher is a grant of all of the legal rights. The principal rights that you have are only those rights that are explicit and specified in the agreement. Under this option, the author is no longer the copyright owner. The author needs to consider whether the rights in the agreement are satisfactory.
  • Be especially watchful of a provision calling your work a “work made for hire.”  That concept is an even broader relinquishment of rights by you.

Especially if the agreement provides for an assignment of the copyright or other broad rights to the publisher, you will want to reserve explicit rights of use for yourself. Such rights could include:

  • Reproduction and sharing in teaching, scholarship, or research;
  • Use of the content in subsequent publications and projects;
  • Creation of related or “derivative” works, such as study guides or websites;
  • The right to be credited as the author;
  • Display or performance of images or audiovisual elements;
  • Posting the work to your personal or university website;
  • Depositing the work with digital repositories.

Step 2: Negotiate!

Do not hesitate to ask questions and negotiate. Publishers are interested in your work; otherwise they would not have asked to publish it. Working toward a better agreement—and fully comprehending its terms—can be critical. Take the time you need to understand the agreement and try to get any revisions you need.

Amendments to the publisher’s agreement may take place in two ways. One way to amend the agreement is to strike through unfavorable language and replace it with new language directly in the agreement. Another, perhaps easier, way is to supplement the agreement with a separate document that includes terms superseding any contradicting terms within the proposed agreement. Resources with suggested language and draft amendments are listed below.

On the other hand, if the publisher will not negotiate or will not grant the rights you need, you have to weigh your options. Are you prepared to find another publisher? Is this publishing opportunity important enough that you can accept the agreement? The decision will be a judgment call for the author in almost every situation.

Step 3: Sign the Agreement

Be sure to obtain confirmation that your amendments to the agreement are received and accepted by the publisher.

Step 4: KEEP A COPY of the Agreement

Keep a copy of the agreement for your records. This step may be the most important. When questions arise about rights to use your work, the answer often lies in the agreement. Do not depend on the publisher to keep the copy. You need to keep your own copy in your permanent files. Copyrights last for many decades, and sometimes researchers have needed to find agreements from the 1930s and earlier. It cannot be repeated too often: Keep a copy of your agreement!

You can read the rest of his advice on publication agreements here, as well as a primer on copyright fundamentals and detailed work explaining the complexities of everything from copyright implications for Distance Education to the Google Book Settlement.

The eReserves service provided by the David Allan Hubbard Library is always available to investigate whether or you need permission to use an item in your classes and secure permission if possible.  When in doubt, submit a request in eReserves and we will do the leg-work.  However, with a little forethought and negotiation it is possible to reserve the rights to make use of your own work and publish it.